{"id":3963,"date":"2025-04-11T14:00:50","date_gmt":"2025-04-11T14:00:50","guid":{"rendered":"https:\/\/decorportugal.pt\/?page_id=3963"},"modified":"2025-10-07T09:35:32","modified_gmt":"2025-10-07T08:35:32","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.mixlifeweb.com\/decorportugal\/perguntas-frequentes\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3963\" class=\"elementor elementor-3963\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab6e749 e-flex e-con-boxed e-con e-parent\" data-id=\"ab6e749\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35bf880 e-con-full e-flex e-con e-child\" data-id=\"35bf880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10176f1 txt-outline-black elementor-widget elementor-widget-heading\" data-id=\"10176f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbee533 elementor-widget elementor-widget-heading\" data-id=\"bbee533\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Precisa de ajuda?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0065e55 elementor-widget elementor-widget-text-editor\" data-id=\"0065e55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"subtitle\">Aqui ir\u00e1 encontrar todas as respostas \u00e0s perguntas mais frequentes. Se tiver mais alguma d\u00favida n\u00e3o hesite em contatar-nos.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e78ff7 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8e78ff7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.mixlifeweb.com\/decorportugal\/contactos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entre em contacto<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e80256 e-con-full e-flex e-con e-child\" data-id=\"6e80256\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc6a8a elementor-widget elementor-widget-image\" data-id=\"7cc6a8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"556\" height=\"582\" src=\"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1.jpg\" class=\"attachment-large size-large wp-image-19153\" alt=\"\" srcset=\"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1.jpg 556w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1-287x300.jpg 287w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1-143x150.jpg 143w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1-450x471.jpg 450w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-1-350x366.jpg 350w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-061619e elementor-absolute elementor-widget elementor-widget-image\" data-id=\"061619e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"556\" height=\"582\" src=\"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2.jpg\" class=\"attachment-large size-large wp-image-19152\" alt=\"\" srcset=\"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2.jpg 556w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2-287x300.jpg 287w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2-143x150.jpg 143w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2-450x471.jpg 450w, https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/uploads\/2025\/05\/decorportugal-2-350x366.jpg 350w\" sizes=\"(max-width: 556px) 100vw, 556px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e6ca87 e-flex e-con-boxed e-con e-parent\" data-id=\"7e6ca87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7812bb7 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-ucaddon_content_accordion\" data-id=\"7812bb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_content_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Content Accordion -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.mixlifeweb.com\/decorportugal\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Content Accordion *\/\n\n\n\n#uc_content_accordion_elementor_7812bb7 *{\n  box-sizing: border-box;\n}\n\n#uc_content_accordion_elementor_7812bb7 .ue_heading_title{\n  margin:0;\n  flex-grow:1;\n  display:flex;\n  flex-direction:row;\n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_container .uc-heading{\n\tdisplay:flex;\n    align-items:center;\n\toverflow:hidden;\n\tcursor:pointer;  \n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_container .uc_content{\n    display:none;\n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_container .uc-heading span.ue_accordion_icon{\n\tdisplay:flex;\n    align-items:center;\n   \tjustify-content:center;\n    flex-grow:0;\n    flex-shrink:0;\n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_ac_box.uc-item-active span.uc_dactive{\n\tdisplay:none;\n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_ac_box:not(.uc-item-active) span.uc_active{\n\tdisplay:none;\n}\n\n#uc_content_accordion_elementor_7812bb7 span.ue_accordion_icon svg{\n  height:1em;\n  width:1em;\n}\n\n#uc_content_accordion_elementor_7812bb7 .uc_container .uc_btn {\n    text-align: center;\n    display: inline-block;\n    text-decoration: none;\n    transition: ease-in-out all 0.25s;\n}\n\n#uc_content_accordion_elementor_7812bb7 .ue-item-image img{\n  width:100%;\n  display:block;\n  object-fit:cover;\n}\n\n<\/style>\n\n<div class=\"uc_material_accordion  \"  id=\"uc_content_accordion_elementor_7812bb7\"  data-name=\"\" data-scroll=\"off\" data-offset=\"0\" data-closeothers=\"true\" data-set-hash=\"false\" data-transition-duration=\"400\" >\n  <div class=\"uc_container uc-items-wrapper\">\n    \n\n\t\t\n\n\n<div id=\"#ue-tab1\" class=\"uc_ac_box elementor-repeater-item-27a67d0 uc-item-active\" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">1. Como Comprar?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" style='display:block'>\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Para realizar uma compra:<\/span><\/span><\/span><\/span><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Fa\u00e7a o Login ou Registo na sua conta.<\/span><\/span><\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Selecione os produtos desejados, configure as caracter\u00edsticas pretendidas (medidas, cores, etc.) e adicione-os ao carrinho.<\/span><\/span><\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Finalize a encomenda clicando no carrinho, onde poder\u00e1 rever todos os detalhes antes de confirmar.<\/span><\/span><\/span><\/span><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Nas compras acima de R$ 999,99 ou que incluam o servi\u00e7o de Transporte com Montagem, \u00e9 obrigat\u00f3rio preencher o CPF\/VAT.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Voc\u00ea pode acompanhar o status do seu pedido atrav\u00e9s da sua conta em \u201cMinha conta &gt; Pedidos\u201d, ou voc\u00ea pode entrar em contato conosco atrav\u00e9s dos seguintes meios:<\/span><\/span><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udcde<\/span><\/span><\/span><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> (+351) 304 500 080 (rede fixa nacional)<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udcf1<\/span><\/span><\/span><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> (+351) 925 218 793 (rede m\u00f3vel nacional)<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udce7 <\/span><\/span><\/span><\/span><\/span> <a href=\"mailto:geral@decorportugal.pt\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">geral@decorportugal.pt<\/span><\/span><\/span><\/span><\/span><\/a><\/li><\/ul><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab2\" class=\"uc_ac_box elementor-repeater-item-47e815c \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">2. Posso comprar sem criar conta?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Atualmente, para garantir o acompanhamento da encomenda e a personaliza\u00e7\u00e3o dos produtos, \u00e9 necess\u00e1rio iniciar sess\u00e3o ou criar uma conta no momento da compra.<\/span><\/span><\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab3\" class=\"uc_ac_box elementor-repeater-item-c1bedf7 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">3. Posso guardar produtos para comprar mais tarde?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim. Ao criar uma conta, pode adicionar produtos \u00e0 sua lista de favoritos ou mant\u00ea-los no carrinho para finalizar a compra mais tarde. No entanto, os pre\u00e7os e disponibilidade podem variar com o tempo.<\/span><\/span><\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab4\" class=\"uc_ac_box elementor-repeater-item-b2c9e8e \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">4. Posso pedir amostras de tecido ou cor antes de comprar?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim! Para garantir que faz a escolha certa, pode solicitar amostras antes de confirmar a sua encomenda. Basta solicitar as mesmas pela nossa p\u00e1gina principal ou no detalhe do produto que pretende atrav\u00e9s da op\u00e7\u00e3o \u201cPedir amostras\u201d e preencher o formul\u00e1rio, e n\u00f3s enviamos para a morada indicada.<\/span><\/span><\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab5\" class=\"uc_ac_box elementor-repeater-item-0d588ae \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">5. Como posso medir corretamente o espa\u00e7o para o meu estore ou cortina?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Na Decorportugal, oferecemos uma grande variedade de persianas, cortinas e acess\u00f3rios, com diferentes formatos, estilos e sistemas de instala\u00e7\u00e3o.\u00a0<\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Para garantir que tem o maior acompanhamento poss\u00edvel diretamente no site, com instru\u00e7\u00f5es claras e adaptadas a cada tipo de produto, disponibilizamos <\/span><\/span><\/span><\/span><\/span><b><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">guias de medi\u00e7\u00e3o<\/span><\/span><\/span><\/span><\/b><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> espec\u00edficos em cada produto suscet\u00edvel de personaliza\u00e7\u00e3o por medidas.<\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Esses guias ajudam voc\u00ea a medir corretamente.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se voc\u00ea ainda tiver d\u00favidas ou precisar de suporte t\u00e9cnico adicional, nossa equipe est\u00e1 sempre dispon\u00edvel para ajud\u00e1-lo, basta entrar em contato conosco por telefone, e-mail ou redes sociais.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab6\" class=\"uc_ac_box elementor-repeater-item-a4013a1 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">6. Posso pedir um estore ou cortina com medidas fora do padr\u00e3o?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim. Trabalhamos com medidas personalizadas, e muitos dos nossos estores e cortinas podem ser produzidos \u00e0 medida. Ao configurar o produto no site, introduza as dimens\u00f5es pretendidas e o sistema calcular\u00e1 automaticamente o valor.<\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Alguma quest\u00e3o pode entrar em contacto com o Servi\u00e7o de Apoio ao Cliente da Decorportugal.pt. Basta conferir nossos contatos.<\/span><\/span><\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab7\" class=\"uc_ac_box elementor-repeater-item-82ecbb7 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">7. A instala\u00e7\u00e3o est\u00e1 inclu\u00edda no servi\u00e7o de transporte com montagem?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim, se optar pelo servi\u00e7o de Transporte com Montagem inclui a instala\u00e7\u00e3o dos produtos no local. Nossa equipe t\u00e9cnica garante que tudo esteja corretamente instalado e funcional. Este servi\u00e7o est\u00e1 dispon\u00edvel apenas em determinadas \u00e1reas, voc\u00ea pode verificar a disponibilidade ao finalizar a compra.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Recomendamos o servi\u00e7o de Transporte com Montagem para garantir um resultado profissional, especialmente em produtos de grandes dimens\u00f5es ou sistemas t\u00e9cnicos.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab8\" class=\"uc_ac_box elementor-repeater-item-7a328aa \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">8. Posso instalar os estores por conta pr\u00f3pria?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim, nossos produtos incluem guias de instala\u00e7\u00e3o e s\u00e3o adequados para montagem aut\u00f4noma. Os guias de instala\u00e7\u00e3o de nossos produtos est\u00e3o sempre dispon\u00edveis no detalhe de cada produto, em nosso site.<\/span><\/span><\/span><\/p><p>Se a embalagem do material na sua rece\u00e7\u00e3o se encontre danificada, dever\u00e1 ser reportado no documento da empresa de distribui\u00e7\u00e3o ou no TPA do Estafeta.\u00a0Aconselhamos tamb\u00e9m apresentar fotografias da embalagem da mercadoria, para se poder comprovar \u00e0 empresa de distribui\u00e7\u00e3o que o envio sofreu danos.<\/p><p><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Assim, com as provas que o material chegou danificado na entrega, a DecorPortugal ir\u00e1 analisar a situa\u00e7\u00e3o e se justificar ir\u00e1 fabricar novamente os produtos danificados sem qualquer custo adicional para o Cliente.<\/span><\/span><\/p><p>Caso n\u00e3o apresente provas e n\u00e3o escreva no documento da empresa de distribui\u00e7\u00e3o, n\u00e3o nos responsabilizamos por os danos apresentados.<\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab9\" class=\"uc_ac_box elementor-repeater-item-2b89a1b \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">9. Como posso receber a minha encomenda?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">A decorportugal possui os seguintes m\u00e9todos de entrega:<\/span><\/span><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Envio por transportadora;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Levantamento em <\/span><a href=\"https:\/\/www.decorportugal.pt\/contactos\/\"><span style=\"font-weight: 400;\">loja<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transporte com Montagem (servi\u00e7o personalizado)<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Atualmente a decorportugal faz entregas apenas em Portugal Continental.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab10\" class=\"uc_ac_box elementor-repeater-item-a6b6ca3 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">10. Fazem entregas fora de Portugal Continental?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Neste momento, n\u00e3o. As entregas s\u00e3o limitadas a Portugal Continental.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\">Se optar pelo servi\u00e7o de Transporte com Montagem, o valor ser\u00e1 calculado com base na morada de entrega e pode ser simulado na finaliza\u00e7\u00e3o da compra.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab11\" class=\"uc_ac_box elementor-repeater-item-b6a2751 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">11. Posso agendar a entrega para um dia espec\u00edfico?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Em alguns casos, \u00e9 poss\u00edvel agendar a entrega para um dia espec\u00edfico, principalmente se voc\u00ea optar pelo servi\u00e7o de Transporte com Montagem, ou Retirada na loja. Para isso, entre em contato conosco ap\u00f3s a compra e tentaremos ajustar a entrega \u00e0 sua disponibilidade.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab12\" class=\"uc_ac_box elementor-repeater-item-a43a0a3 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">12. Posso levantar a encomenda diretamente na loja?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim. Ao finalizar a compra, voc\u00ea pode escolher a op\u00e7\u00e3o \u201cRetirada na loja\u201d como forma de envio. Voc\u00ea receber\u00e1 uma notifica\u00e7\u00e3o assim que o pedido estiver pronto para retirada.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab13\" class=\"uc_ac_box elementor-repeater-item-462bdd8 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">13. Como posso saber se a minha encomenda ficou bem registada e com pagamento conclu\u00eddo?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Ap\u00f3s a finaliza\u00e7\u00e3o da sua encomenda se receber\u00e1 um e-mail da decorportugal, com o status da encomenda.\u00a0<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Os m\u00e9todos de pagamento dispon\u00edveis na decorportugal s\u00e3o:<\/span><\/span><\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer\u00eancia banc\u00e1ria;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multibanco;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MBWay;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00e3o de Cr\u00e9dito<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Se o m\u00e9todo de pagamento selecionado for \u201cTransfer\u00eancia banc\u00e1ria\u201d, o utilizador ter\u00e1 que responder ao e-mail de confirma\u00e7\u00e3o da sua encomenda, com o comprovativo do pagamento.<\/span><\/p><p><span style=\"font-weight: 400;\">Se o m\u00e9todo de pagamento selecionado for \u201cMultibanco\u201d, \u201cMBWay\u201d ou \u201cCart\u00e3o de Cr\u00e9dito\u201d receber\u00e1 automaticamente a confirma\u00e7\u00e3o do estado da encomenda.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab14\" class=\"uc_ac_box elementor-repeater-item-65d21d3 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">14. Quais as formas de Pagamento?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Poder\u00e1 efetuar o pagamento atrav\u00e9s das seguintes op\u00e7\u00f5es:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transfer\u00eancia Banc\u00e1ria (enviar o comprovativo do pagamento respondendo para o e-mail da sua encomenda)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multibanco (Entidade e Refer\u00eancia Multibanco)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MBWay<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cart\u00e3o Cr\u00e9dito<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Ao fim do pagamento confirmado, a sua encomenda ficar\u00e1 em processamento e posteriormente seguir\u00e1 para produ\u00e7\u00e3o.<\/span><\/p><p><span style=\"font-weight: 400;\">A encomenda com pagamento pendente ser\u00e1 mantida durante 10 dias, ao fim desse tempo ser\u00e1 automaticamente cancelada.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab15\" class=\"uc_ac_box elementor-repeater-item-3cb2cb4 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">15. Posso pedir fatura com contribuinte?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Claro. Para receber a fatura com o seu n\u00famero de contribuinte (NIF), basta preencher esse campo durante o processo de compra. Em compras superiores a 999,99\u20ac, o preenchimento do NIF\/VAT \u00e9 obrigat\u00f3rio.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab16\" class=\"uc_ac_box elementor-repeater-item-ab0b0ad \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">16. Recebo fatura com a minha compra?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Sim, todas as encomendas incluem fatura. Se desejar que a fatura seja emitida com o seu n\u00famero de contribuinte (NIF), deve preench\u00ea-lo durante o processo de compra.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A fatura ser\u00e1 enviada por email e tamb\u00e9m inclu\u00edda fisicamente na embalagem da encomenda.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab17\" class=\"uc_ac_box elementor-repeater-item-415cf96 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">17. Posso alterar os dados da minha encomenda depois de finalizar?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Se ainda n\u00e3o tiver passado o prazo de 24 horas ap\u00f3s o in\u00edcio do processamento, pode solicitar altera\u00e7\u00f5es (como medidas, cor ou morada de entrega) por email para <\/span><b>geral@decorportugal.pt<\/b><span style=\"font-weight: 400;\">. Ap\u00f3s esse per\u00edodo, a encomenda entra em produ\u00e7\u00e3o e j\u00e1 n\u00e3o poder\u00e1 ser modificada<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab18\" class=\"uc_ac_box elementor-repeater-item-87b80b1 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">18. Posso anular a minha encomenda?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Sim, mas apenas dentro das primeiras 24 horas ap\u00f3s o in\u00edcio do processamento.<\/span><\/p><p><span style=\"font-weight: 400;\">Para anular, envie um email para <\/span><b>geral@decorportugal.pt<\/b><span style=\"font-weight: 400;\"> e escolha entre:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reembolso (com envio do NIB\/IBAN do titular)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cup\u00e3o de valor equivalente para futura compra<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">O valor devolvido inclui os produtos e o transporte.<\/span><\/p><p><span style=\"font-weight: 400;\">Ap\u00f3s esse per\u00edodo (24 horas), a encomenda \u00e9 considerada definitiva, pois os artigos s\u00e3o produzidos com medidas e cores personalizadas.<\/span><\/p><p><span style=\"font-weight: 400;\">Para anular, envie um email para <\/span><b>geral@decorportugal.pt<\/b><span style=\"font-weight: 400;\"> e escolha entre:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reembolso (com envio do NIB\/IBAN do titular)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cup\u00e3o de valor equivalente para futura compra<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">O valor devolvido inclui os produtos e o transporte.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab19\" class=\"uc_ac_box elementor-repeater-item-484645a \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">19. Posso trocar um produto?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">Como os nossos produtos s\u00e3o <\/span><b>personalizados<\/b><span style=\"font-weight: 400;\">, n\u00e3o \u00e9 poss\u00edvel efetuar trocas ap\u00f3s o in\u00edcio da produ\u00e7\u00e3o, exceto em casos de defeito ou erro comprovado. Se tiver d\u00favidas antes de encomendar, recomendamos que pe\u00e7a amostras ou esclare\u00e7a tudo com a nossa equipa.<\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab20\" class=\"uc_ac_box elementor-repeater-item-d63f202 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">20. Quais s\u00e3o os prazos de entrega?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\">O prazo de entrega varia de acordo com o produto selecionado. Todos os produtos t\u00eam indica\u00e7\u00e3o da data estimada de entrega.<\/span><\/p><p><span style=\"font-weight: 400;\">As entregas de produtos com largura:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">menor de 2,40 m ser\u00e3o entregues no prazo m\u00e1ximo de 48 horas;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">superior a 2,40 m ser\u00e3o expedidas atrav\u00e9s de transporte especial, com sa\u00eddas duas vezes por semana, \u00e0s ter\u00e7as e quintas\/sextas-feiras, com um prazo de entrega de at\u00e9 72 horas.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se por algum motivo n\u00e3o for poss\u00edvel cumprir o prazo m\u00e1ximo de entrega, a Decorportugal informar\u00e1 ao usu\u00e1rio que fez o pedido por e-mail.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Atualmente a decorportugal faz entregas apenas em Portugal Continental.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\">As nossas encomendas s\u00e3o entregues atrav\u00e9s da nossa empresa de distribui\u00e7\u00e3o na morada de envio indicada pelo cliente(porta do pr\u00e9dio ), exceto apartados.<\/span><\/p><p><span style=\"font-weight: 400;\">Caso n\u00e3o seja poss\u00edvel entregar, ser\u00e1 feita mais uma tentativa.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Ap\u00f3s duas tentativas sem sucesso, a encomenda ficar\u00e1 no nosso armaz\u00e9m \u00e0 espera de reclama\u00e7\u00e3o via email (<\/span><\/span><\/span><a href=\"mailto:geral@decorportugal.pt\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">geral@decorportugal.pt<\/span><\/span><\/span><\/a><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">) durante o per\u00edodo m\u00e1ximo de 2 meses. Ap\u00f3s este tempo, o comprador perde o direito de reclamar a mesma, perdendo, ainda, o direito a qualquer reembolso da quantia paga, compensa\u00e7\u00e3o ou indemniza\u00e7\u00e3o. A mercadoria nesta situa\u00e7\u00e3o deixa de lhe pertencer.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab21\" class=\"uc_ac_box elementor-repeater-item-496b6e4 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">21. A minha encomenda chegou danificada. Como devo proceder?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><ul><li aria-level=\"1\"><b><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Anomalia do Produto: <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se detetar alguma anomalia no produto, dever\u00e1 enviar um email para geral@decorportugal.pt. Inclua fotografias e uma descri\u00e7\u00e3o detalhada do problema para que possamos analisar e resolver a situa\u00e7\u00e3o com a maior brevidade poss\u00edvel.<\/span><\/span><\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Danos na Embalagem Durante o Transporte: <\/span><\/span><\/b><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\u00c9 fundamental que qualquer dano na embalagem, aquando da rece\u00e7\u00e3o, seja imediatamente reportado no documento da empresa de distribui\u00e7\u00e3o ou no TPA do estafeta. Aconselhamos tamb\u00e9m a apresenta\u00e7\u00e3o de fotografias da embalagem como prova dos danos sofridos durante o transporte.<\/span><\/span><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Com as provas de que o material foi entregue danificado, a DecorPortugal analisar\u00e1 a situa\u00e7\u00e3o. Caso se justifique, faremos a fabrica\u00e7\u00e3o de novos produtos para substituir os danificados, sem custo adicional para o Cliente.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">A Decorportugal n\u00e3o se responsabiliza por danos apresentados se n\u00e3o forem apresentadas provas e se n\u00e3o for feita a devida anota\u00e7\u00e3o no documento da distribuidora.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab22\" class=\"uc_ac_box elementor-repeater-item-086a8e1 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">22. Onde posso ver avalia\u00e7\u00f5es de outros clientes?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Na p\u00e1gina de cada produto, voc\u00ea encontrar\u00e1 coment\u00e1rios e avalia\u00e7\u00f5es de clientes que j\u00e1 compraram. Esses depoimentos ajudam a tomar decis\u00f5es mais informadas e refletem a experi\u00eancia real de quem j\u00e1 confiou na Decorportugal. <\/span><\/span><\/span><span dir=\"auto\" style=\"vertical-align: inherit;\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sua opini\u00e3o tamb\u00e9m conta! Depois de receber seu produto, convidamos voc\u00ea a compartilhar sua avalia\u00e7\u00e3o, ela pode fazer toda a diferen\u00e7a para outros clientes e nos ajuda a melhorar continuamente nossos servi\u00e7os.<\/span><\/span><\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab23\" class=\"uc_ac_box elementor-repeater-item-35e9ced \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">23. O que cobre a garantia do produto?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Todos os nossos produtos t\u00eam garantia de 3 anos. Esta garantia, apenas cobre defeito de fabrico.<\/span><\/span><\/span><\/p><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">A garantia n\u00e3o cobre:<\/span><\/span><\/span><\/p><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Instala\u00e7\u00e3o incorreta<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Manuten\u00e7\u00e3o inadequada<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Instala\u00e7\u00e3o em ambientes corrosivos<\/span><\/span><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Pequenas diferen\u00e7as de cor entre o cat\u00e1logo e o produto fornecido (o utilizador antes da encomenda disp\u00f5e da possibilidade e pedido de amostras).<\/span><\/span><\/span><\/li><\/ul><\/li><\/ul><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab24\" class=\"uc_ac_box elementor-repeater-item-cd15b7c \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">24. Como devo limpar e manter os estores ou cortinados?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Cada produto tem recomenda\u00e7\u00f5es espec\u00edficas de manuten\u00e7\u00e3o. Na p\u00e1gina de cada artigo encontrar\u00e1 instru\u00e7\u00f5es de limpeza. Se tiver d\u00favidas, pode contactar-nos para aconselhamento personalizado.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab25\" class=\"uc_ac_box elementor-repeater-item-5ab06a5 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">25. Oferecem assist\u00eancia p\u00f3s-venda?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim. Nossa equipe est\u00e1 \u00e0 disposi\u00e7\u00e3o para acompanhar o cliente ap\u00f3s a entrega, seja para tirar d\u00favidas de instala\u00e7\u00e3o, manuten\u00e7\u00e3o ou suporte t\u00e9cnico. Basta consultar nossos contatos.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab26\" class=\"uc_ac_box elementor-repeater-item-fe40557 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">26. Os meus dados est\u00e3o protegidos?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Sim. A Decorportugal.pt cumpre rigorosamente o Regulamento Geral de Prote\u00e7\u00e3o de Dados (GDPR). Seus dados s\u00e3o tratados com seguran\u00e7a, nunca s\u00e3o comercializados, e usados \u200b\u200bapenas para os fins necess\u00e1rios para a presta\u00e7\u00e3o de nossos servi\u00e7os. Voc\u00ea pode consultar nossa Pol\u00edtica de Privacidade para mais detalhes.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n\n\n<div id=\"#ue-tab27\" class=\"uc_ac_box elementor-repeater-item-f9f0503 \" style=\"background-color:;\">\n  <a href=\"javascript:void(0)\" class=\"uc-heading uc_trigger\" role=\"button\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-plus'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-minus'><\/i><\/span>\n    <div class=\"ue_heading_title\">27. Continuo com d\u00favidas ou preciso de esclarecimentos. Como posso contactar-vos?<\/div>\n  <\/a>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                        \n              <div class=\"ue-item-title\"><\/div>\n      \n              <div class=\"ue-item-text\"><p><span style=\"font-weight: 400;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se voc\u00ea tiver alguma d\u00favida sobre os produtos, pedidos, pagamentos ou qualquer outro assunto, voc\u00ea pode entrar em contato com o Servi\u00e7o de Atendimento ao Cliente da Decorportugal.pt. Basta consultar nossos contatos.<\/span><\/span><\/span><\/p><\/div>\n      \n              \n      <\/div> \n<\/div>\n\n  <\/div>\n<\/div>\n\n\n<!-- end Content Accordion -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Precisa de ajuda? Aqui ir\u00e1 encontrar todas as respostas \u00e0s perguntas mais frequentes. Se tiver mais alguma d\u00favida n\u00e3o hesite em contatar-nos. Entre em contacto 1. Como Comprar? Para realizar uma compra: Fa\u00e7a o Login ou Registo na sua conta. Selecione os produtos desejados, configure as caracter\u00edsticas pretendidas (medidas, cores, etc.) e adicione-os ao carrinho. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3963","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/pages\/3963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/comments?post=3963"}],"version-history":[{"count":0,"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/pages\/3963\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mixlifeweb.com\/decorportugal\/wp-json\/wp\/v2\/media?parent=3963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}